Terms of service.

Studio Di Sarlo Terms of Service

Customer Service Policies

Purchase & Order Fulfillment Process

Purchase Email Confirmation 

Customers will receive an automated purchase confirmation email upon successful completion of a purchase transaction on the Studio Di Sarlo website. If you do not receive a purchase confirmation email, please double-check any sub-folders in your inbox (including promotions, updates, and spam folders).

If you need further assistance, please contact lauren@studiodisarlo.com. Please expect a response within two business days.

Fulfillment Email Notification

Customers will receive a confirmation email upon receipt of their order, and a fulfillment email when their artwork has been shipped.

Customers will receive a fulfillment email to the same email address as the purchaser once their artwork has been custom printed, packaged and prepared for shipment.

This email fulfillment notification will include the shipment tracking information and link to either the USPS, UPS or FedEx tracking system.

Please review the Delivery & Shipping Policies for more information about shipping and delivery timelines. 

If you do not receive a fulfillment email within 10 business days after purchasing artwork, please double-check any sub-folders in your inbox (including promotions, updates, and spam folders).

If you need further assistance, please contact lauren@studiodisarlo.com. Please expect a response within two business days.

Additional Customer Service Information

Please direct any additional customer service questions, problems, complaints or feedback about your purchase to Lauren Gibson at lauren@studiodisarlo.com.

Please expect a response confirming receipt of your email within two business days. Resolution timing will be communicated to you via email based on the case-by-case nature of the request.