Studio Di Sarlo
Shipping & Delivery Policies.
Artwork (Physical Products)
Shipping and Delivery To The US & Canada
Artwork Shipping Costs: US & Canada
Standard shipping (USPS flat rate, FedEx ground, or UPS ground) is included for customers in the US & Canada. Please note that free flat-rate shipping applies only to the 50 US States and Canada.
Artwork Delivery Method: US & Canada
Customers will receive a confirmation email immediately after purchase. Customers will receive a fulfillment email when your artwork is printed, packaged, and shipped. Please be aware that this may take up to 10 business days to fulfill your order.
Artwork is shipped via USPS flat-rate shipping, FedEx ground, or UPS ground. Once the order is printed, packed and sent off for shipping, customers will receive an email from Studio Di Sarlo with shipment tracking details and a link to the USPS, FedEx, or UPS shipment tracking system.
Artwork Delivery Timeline: US & Canada
Please allow up to 10 business days for production timing, especially for larger prints. Depending on the customer’s shipping location and the season of the year (holidays being a busier time with slower delivery timetables), customers should expect their custom printed artwork between 12-15 business days after they place their order.
Customers will receive an email fulfillment notification from Studio Di Sarlo when the artwork has been printed and shipped, including the shipment tracking information and link to either the USPS, FedEx, or UPS tracking system.
International Customers: Orders, Shipping & Delivery
Placing International Artwork Orders: France, Italy, Spain, the UK and Australia
Shipping rates are available at checkout for select countries outside of the US & Canada based on website viewership rates and previous customer purchases.
International shipping is currently available for France, Italy, Spain, the UK and Australia. The shipping rate provided at checkout includes residential delivery fees. The shipping rate provided at checkout DOES NOT INCLUDE import taxes or duties - import taxes, duties, and any other fees to complete the delivery are the responsibility of the customer. International customers (outside the 50 United States) are expected to fulfill tax/duty payments as required by their government. Studio Di Sarlo is not responsible for estimating or paying any import taxes, duties, or other delivery fees in the destination country.
Placing International Artwork Orders: All Other Countries
For other destinations, artwork is available for purchase by placing an order via email: lauren@studiodisarlo.com. Please provide the name of the print(s) and your desired size(s). Studio Di Sarlo will provide a quote for the artwork and the estimated shipping costs within 4 business days of placing your order via email. Studio Di Sarlo will not ship an order internationally without your prior approval and payment of the invoice, which will include line items for the artwork and the international shipping charges. International customers (outside of the 50 United States) are expected to fulfill all import tax/duty payments and other delivery fees as required by their government or the carrier in their destination country.
Orders are considered international when a shipment is sent to an address outside the 50 United States and Canada. Please note that Puerto Rico, USVI, Bermuda, and Guam are considered international due to shipping costs and logistics.
International Orders: Artwork Shipping Method & Costs
For all international shipments, Studio Di Sarlo uses UPS Worldwide international services. International shipment costs include service to residential addresses. However, shipping costs do not include duty, tax, brokerage, or any other “last mile” delivery fees. These fees are the responsibility of the customer. All international customers agree to these terms when placing an order, whether the international order was placed by the customer via the checkout page or via an emailed order and invoice.
For international shipments to France, Italy, Spain, the UK and Australia: international orders are shipped only when all ordered items are in-stock to eliminate a second shipping charge. Please allow up to 10-15 business days after you place your order to receive a shipment notification from Studio Di Sarlo that your items have been shipped internationally. This notification will include tracking information. For customers’ planning purposes, please allow up to 15 business days for order production and preparing the order for shipment. The delivery timeline to arrival will depend on UPS Worldwide’s typical shipping timelines specific to the customer’s location. Please note that Studio Di Sarlo shipping charges include delivery to residential addresses, but the shipping charges do not include import tax, duty, brokerage fees, or any other “last mile” delivery fees.
For international shipments to countries outside of the US, Canada, France, Italy, Spain, the UK and Australia: Studio Di Sarlo will provide a quote and invoice for the customer to place the order via email. The quote will include estimated shipping and delivery timelines, which are determined by UPS Worldwide and are subject to factors beyond the control of Studio Di Sarlo. International orders are shipped only when all ordered items are in-stock to eliminate a second shipping charge. Please allow up to 15 business days after you place your order to receive a shipment notification from Studio Di Sarlo that your items have been shipped internationally. This notification will include tracking information. The timeline to arrival will depend on UPS Worldwide’s typical shipping timelines specific to the customer’s location. Please note that Studio Di Sarlo shipping charges include delivery to residential addresses, but the shipping charges do not include import tax, duty, brokerage fees, or any other “last mile” delivery fees.
Due to the daily fluctuation in exchange rates, all price quotes will be given in U.S. dollars only. International orders are shipped only when all ordered items are in-stock to eliminate a second shipping charge. Please allow up to 15 business days after the order is placed for notification from Studio Di Sarlo that your items have been shipped internationally (“order is placed” is defined as the customer’s completion of the checkout process or the customer’s successful payment of the invoice). This shipping notification will include tracking information.
The timeline for international shipping will be communicated to you in the shipping notification email. For customers’ planning purposes, please allow up to 15 business days for order production and preparing the order for shipment. The timeline to arrival will depend on UPS Worldwide’s typical shipping timelines specific to the customer’s location.
Payment And Charges: International Customs, Taxes & Fees
All goods are shipped, duties and taxes collect, meaning that import duties, taxes, brokerage fees, and any “last mile” delivery fees are the responsibility of the customer. Studio Di Sarlo is not responsible for customs, duties, taxes, brokerage fees, nor for the cost of any return shipping. All such charges are the responsibility of the receiver.
Although goods are shipped duties and taxes collect (meaning that import duties, taxes, brokerage fees, and any “last mile” delivery fees are the responsibility of the customer) it is possible that the shipping company may bill Studio Di Sarlo for customs, duties, taxes, or other international fees. In this scenario, the international customer agrees that Studio Di Sarlo may invoice the customer for all such charges.
By placing an order on our website or via email (quote and invoice), all international customers agree to these terms.
Client Photography Services: Deliverable Method & Timeline
Studio Di Sarlo will deliver edited digital photographs (JPG files) via a G Suite Google Drive) folder, two weeks after the completion of the on-location photo shoot. Any differences in delivery timeline and method noted in the client contract with Studio Di Sarlo supercede this timeframe and/or delivery method.